Do You Trust an Internet-Based service which takes more than 48 hours to answer your questions?
Do You Trust an Internet-Based service which takes more than 48 hours to answer your questions? - I don't. Why .... Because
some possible reasons
they are too big and making so much money that they don't care
they are growing too fast and don't have enough resources to cope with the demand
they are not making money proportional to the demand onto their support team
Anyway, you see, whatever are the possible reasons, they may explain but don't solve your problem, and how can you set some service dependent on them?
You don't, so keep distance.
Have You any other ideas on this?